Refund policy

Unused, unwashed, and undamaged items may be returned or exchanged within 30 days of delivery (or 60 days for items purchased during November and December) for refund or store credit.  The buyer is responsible for paying return shipping and purchase shipping cost is non-refundable.

 

Returns are not guaranteed and are subject to our review of the returned item before approved.  Items must be returned in new condition, meaning the same condition in which they were shipped by us.  They must be unworn, unwashed, and undamaged (free of smoke smells, pet hair, stains, etc).  Shipping cost at the time of purchase is non-refundable.

 

Contact WVSPCustomerService@wvarf.org with any questions or concerns.

 

Please make sure to add WVSPCustomerService@wvarf.org to your contacts to help prevent any replies going to the spam folder!

 

Returns and Exchanges FAQ:

 

Q: What items can I return?

A: Full priced apparel items only.  Permanently marked down items may not be returned.

 

Q: What if no longer have the tags from the item?

A: We will accept an item without tags as long as it shows no signs of wear or damage cause by the buyer.

 

Q: Are there any charges for a return?

A: WV State Parks, WVARF, and JSI do not assume the responsibility of return shipping unless an item is defective.

 

Q: How long will it take for my return to process?

A: After we receive the returned item, the return will be processed within 5 business days.